Freedom to Choose Water Retailer: Eligible businesses, charities, and public sector customers are no longer restricted to buying retail water services from their regional water company. Instead, they now have the freedom to choose their water retailer. This means they can shop around for the best deals and services.

Multiple Retailer Options: These eligible customers now have a range of options available to them, including the choice to use separate retailers for fresh water and waste water supplies. This allows for more customization and potentially cost-effective solutions.

Assistance from Utilities Experts: To help navigate this new landscape, utilities experts are available to guide organizations in making the right choices. These experts can assist with various aspects of water procurement, including bills and payments, meter reading, customer service, and water-saving advice.

Administrative Efficiency: The aim is to streamline the water procurement process, eliminating issues such as billing errors, paper invoices, and disconnection notices. This allows organizations to focus on their core priorities while experts handle water procurement.

Data-Driven Insights: Utilities experts use data assurance and insights to understand an organization's water usage patterns. This knowledge can lead to increased savings and more suitable contract and supplier recommendations.